Service Provision & Termination Policy

1. How the service is provided

VieSpeak is a digital service provided by Twenty Labs Company Limited; nothing physical is shipped. You use the service in the VieSpeak app with your VieSpeak Account. A paid plan belongs to your Account, not to a particular device.

2. Plans and terms

• Free: no charge and no end date, with a daily limit on speaking minutes.
• Pro and Premium bought on viespeak.app: a one-time payment for a fixed term of 1, 3 or 12 months, with no automatic renewal (see our Payment Policy).
• Pro and Premium bought in the App: subscriptions through the App Store or Google Play, renewed and cancelled under Apple’s or Google’s rules (section 5.1 of the Terms of Use).

3. Main features and usage limits

• Spoken English practice with an AI tutor, including free conversation and conversation scenarios.
• An AI that remembers what you share across sessions.
• Feedback and a CEFR level estimate after each session; this is an AI estimate, not an official certificate.
• Lessons in the Learn section.

Each plan has its own usage limits, including the number of AI speaking minutes per day. The current limits of every plan are shown in the App and on the Pricing page before you buy.

4. Supported devices

• The VieSpeak app on iOS (App Store) and Android (Google Play). The minimum operating system version is listed on the App’s page in each store.
• An Internet connection and microphone access are needed to practise speaking.
• You can sign in to the same Account on several devices; we currently do not limit how many. Daily usage limits are shared by the Account across all its devices.

5. Conditions and restrictions

• Age: the Services are for all ages. Users under 16 need a parent or legal guardian’s consent to create an Account and buy a plan (section 1 of the Terms of Use).
• Region: you must be allowed to use the Services under the laws of where you live. The App is available in the countries where the App Store or Google Play offers VieSpeak. Paying on viespeak.app requires a MoMo wallet.
• Permitted use: personal, non-commercial use only, under the rules in section 2 of the Terms of Use.
• Interruptions and maintenance: the Services may be temporarily unavailable during maintenance, upgrades or technical incidents, including incidents at our infrastructure providers (section 6 of the Terms of Use).

6. Activation of plans bought on viespeak.app

• Your plan activates automatically, as soon as MoMo confirms the payment; there is no code to enter and nothing else to do.
• The term runs in calendar months, in Vietnam time, from the moment the payment is confirmed.
• If you already have a plan, the time you buy is added after it. If you buy Premium while you have Pro, Premium starts right away; your Pro time pauses and continues after Premium ends.
• The exact start and end dates are shown on the order review, before you pay.
• When your plan activates, we email you a confirmation (plan, term, amount and an order code starting with VS-). Your orders are also listed on the My plan page.

7. If a payment is delayed or your plan does not show

• The payment link is valid for 15 minutes. After you pay in MoMo the page updates by itself; if it does not, use the button on the page to check the payment again.
• If MoMo confirms a payment after the link has expired, we still honour it: we keep checking expired orders with MoMo for 24 hours and activate your plan as soon as MoMo confirms it received the money.
• If money left your MoMo wallet but your plan is still not active, contact us with your order code. We will check with MoMo and either activate your plan or review a refund under our Refund Policy.
• If the transaction fails or you cancel it in MoMo, the order is not activated; you can create a new order at any time.

8. Termination of service

When the service ends

• End of term: a plan bought on viespeak.app ends at the exact end time shown on the My plan page and in the confirmation email (Vietnam time); your Account returns to the Free plan.
• Refund: when an order is refunded, all the time it bought ends at the moment of the refund, including any part already in use.
• Account deletion: the service ends as soon as the Account is deleted; deletion is permanent and any remaining plan time cannot be restored. Deleting your Account does not cancel an App Store or Google Play subscription — cancel it in the store. Payment transaction records are still kept, separated from the Account, as described in section 7 of the Privacy Policy.
• Breach of the Terms: we may suspend or end your access under section 9 of the Terms of Use.
• In-app subscriptions: when you cancel in the App Store or Google Play, the plan ends at the end of the period you paid for, under the store’s rules.

Procedure

Plans bought on viespeak.app never renew automatically, so there is nothing to cancel to stop being charged. To end a plan early with a refund request, follow our Refund Policy. To delete your Account, use the Delete account page.

How refunds are paid

An approved refund is paid in full to the MoMo wallet you paid with; how long it takes to arrive depends on MoMo. Plans bought in the App are refunded by Apple or Google under their own policies.