Refund Policy
1. Scope
This policy covers Pro and Premium plans bought on viespeak.app and paid with the MoMo wallet. Plans bought in the App through the App Store or Google Play are refunded by Apple or Google under their own policies: Apple, Google Play.
2. How to request a refund
Message VieSpeak on Zalo with your order code (it looks like VS-XXXXXX), the email of your VieSpeak Account, and the reason for your request. The order code is in your payment confirmation email and on the My plan page.
3. How we review requests
We review every request case by case, based on what happened — for example being charged more than once for the same order, or paying without the plan being activated. We reply to you on Zalo.
4. How refunds are paid
An approved refund returns the full amount of the order to the MoMo wallet you paid with. We do not make partial refunds. How long the money takes to reach your wallet depends on MoMo.
5. What happens to your plan
When an order is refunded, all the time it bought is removed — including any part already in use — so the plan may end immediately. Your other orders are not cancelled; their time may move earlier.
6. No automatic renewal
Plans bought on viespeak.app never renew automatically, so there is no recurring charge to cancel. See also section 5 of our Terms of Use.
7. Contact
For any question about payments and refunds: VieSpeak on Zalo.