Payment & Pricing Policy

1. Scope

This policy covers the Pro and Premium plans sold on viespeak.app. The seller is Twenty Labs Company Limited; VieSpeak is the company’s product brand. Plans bought in the App through the App Store or Google Play are charged by Apple or Google under their own policies (see section 5.1 of the Terms of Use).

2. Payment method

viespeak.app accepts payment with the MoMo e-wallet. You can:

• on a computer: scan the QR code shown on the page with the MoMo app;
• on a phone: open the MoMo app from the payment page, or pay on MoMo’s own page.

You confirm the transaction in MoMo’s app or page. We never receive or store your card, bank account or MoMo wallet details (see our Privacy Policy).

3. Pricing

• Prices are listed and charged in Vietnamese dong (VND).
• Displayed prices include value-added tax (VAT).
• You pay exactly the total shown on the order review; VieSpeak adds no fees.
• Reward points in the App, if any, cannot be exchanged for cash and cannot be used to pay on viespeak.app.

4. One-time payment, no automatic renewal

Each plan is a one-time purchase for a fixed term of 1, 3 or 12 months. We do not store your payment method and never charge you again automatically. When the term ends, your Account returns to the Free plan; you can buy again at any time.

5. How to pay

1. Choose a plan on viespeak.app, on the Pricing page.
2. Sign in with the same VieSpeak Account you use in the App. Plans can only be bought for an Account registered in the App.
3. Review the order: plan, term, any offer, the total including VAT, the payment method, start and end dates, and the seller. You can change the plan before paying.
4. Tick the box to accept the Terms of Use and the related policies.
5. Choose “Continue to Payment” and complete the transaction in MoMo. The payment link is valid for 15 minutes; if it expires, you can create a new one on the same page.

6. Payment confirmation

When MoMo confirms the payment, your plan activates automatically and we email you a confirmation with your order code (it starts with VS-). Your orders are also listed on the My plan page. When activation happens, and what we do if a payment is delayed, is set out in our Service Provision & Termination Policy.

7. Invoices

If you need a company invoice, message us on Zalo with your order code.

8. Refunds and complaints

Refund requests are handled under our Refund Policy. An approved refund is paid in full to the MoMo wallet you paid with. Questions or complaints about a payment are handled under our Complaint Handling Policy.